FAQs
Frequently Asked Questions (FAQs)
1. Online Order Procedure?
Ans: To shop online, follow these steps:
- Go to bachaaparty.com
- Click on the item you like
- Select color and size, then click “Buy Now”
- If you want to shop more products, click “Continue Shopping”
- Click “Next”
- Provide your address and details
- Click “I confirm my order”
- Pay via Cash on Delivery or prepaid
For larger, bulkier items or high-value orders, payment must be made in advance to process the order.
2. Order Cancellation Policy?
Within five business days of placing an order, we will make multiple attempts to confirm the details via phone calls and emails. If we do not receive a response from the customer through either channel, the order will be automatically cancelled.
If a customer wishes to cancel an order after placing it, this can only be done before the order enters the shipment process. If the order has already been shipped, customers are requested to refuse delivery. However, we encourage customers to share their reasons for cancellation to help us improve their experience in the future.
Orders indicating fraudulent activity are cancelled automatically. Similarly, orders from customers with a poor order history are cancelled automatically unless they are prepaid.
3. Exchange & Return Policy?
We have a 30-day exchange & return policy, except for toys, jewelry, swimming gear, school supplies, crockery, and baby care items.
You may send the parcel to us through any courier company at the following address:
E-Commerce Department,
Bachaa Party,
25-C/2, Sector No. 5,
Korangi Industrial Area, Karachi.
Please note that items must be unused and must contain all original tags and packaging (if any).
Once the items reach us, we will issue a voucher via email, which will be redeemable on your next purchase.
If you wish to return a product without any specific reason, delivery charges for the return will not be refunded by Bachaa Party.
Online purchased items cannot be returned at any Bachaa Party outlet and vice versa, but they can be exchanged at stores with the original invoice.
4. Order Delivery Time?
- Our delivery time is 5–7 working days after order confirmation.
5. Delivery Areas?
- We deliver across Pakistan.
6. Can you hold my order?
- Yes, we can hold your parcel for 3–4 days after advance payment.
7. Can I modify my order?
Yes, you can modify your order by contacting us at the following number from Monday to Saturday, 9:00 AM to 6:00 PM:
Helpline: 021-111-222-422
8. Can I place an order on call?
Yes, you can place an order by contacting us at the following number from Monday to Saturday, 9:00 AM to 6:00 PM:
Helpline: 021-111-222-422
9. Delivery Charges?
A delivery fee of Rs. 149/- is applicable on Cash on Delivery (COD) orders. However, all prepaid orders (excluding RAAST payments) are eligible for free delivery.
10. What payment methods do you accept?
We accept both Cash on Delivery and Prepaid payment methods.
11. How do I track my order after it’s been shipped?
We have a tracking option available on our website through which you can track your order.
12. What is your policy on damaged or defective items?
There are two ways through which we cater to our customers in case of any defect or damage to the product:
- Customers can visit their nearest store to exchange the item personally or receive a refund in the form of cash or vouchers.
- If the customer prefers not to exchange in person, we will pick up the product, exchange it, and deliver it to them, or issue a refund in the form of cash or vouchers.
If you want, I can also format this for:
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13. Branch locations and timings?
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Store |
Days |
Timings |
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Clifton (KHI) |
Monday - Sunday |
11:00 AM - 11:00 PM |
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Friday |
03:00 PM - 11:00 PM |
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Lucky One Mall (KHI) |
Sunday - Thursday |
11:00 AM - 11:00 PM |
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Friday |
03:00 PM - 12:00 AM |
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Saturday |
11:00 AM - 12:00 AM |
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North Nazimabad (KHI) |
Monday - Sunday |
11:00 AM - 11:00 PM |
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Friday |
03:00 PM - 11:00 PM |
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Shaheed-e-Millat (KHI) |
Monday - Sunday |
11:00 AM - 11:00 PM |
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Friday |
03:00 PM - 11:00 PM |
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Saima Jinnah Icon Mall (KHI) |
Monday - Thursday |
12:00 PM - 05:00 PM |
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Friday |
03:00 PM - 11:00 PM |
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Saturday - Sunday |
12:00 PM - 05:00 PM |
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Link Road (LHR) |
Monday - Saturday |
11:00 AM - 10:00 PM |
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Sunday |
02:00 PM - 10:00 PM |
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Friday |
03:00 PM - 10:00 PM |
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Emporium Mall (LHR) |
Sunday - Thursday |
11:00 AM - 11:00 PM |
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Friday - Saturday |
11:00 AM - 12:00 PM |
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Friday (Break) |
01:00 PM - 02:30 PM |
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Packages Mall (LHR) |
Sunday - Thursday |
11:00 AM - 11:00 PM |
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Friday - Saturday |
11:00 PM - 12:00 PM |
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Friday (Break) |
01:00 PM - 02:30 PM |
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Satellite Town (GUJ) |
Monday - Saturday |
11:00 AM - 10:00 PM |
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Sunday |
02:00 PM - 10:00 PM |
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Friday |
03:00 PM - 10:00 PM |
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Gulghast Avenue (MUL) |
Monday - Saturday |
11:00 AM - 10:00 PM |
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Sunday |
02:00 PM - 10:00 PM |
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Friday |
03:00 PM - 10:00 PM |
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Autobahn (HYD) For Location: Click Here |
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11:00 AM - 11:00 PM |
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Saturday- Sunday |
11:00 AM - 12:00 PM |
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Friday |
03:00 PM - 12:00 PM |
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Centaurus Mall (ISB) |
Sunday - Thursday |
11:00 AM - 11:00 PM |
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Friday - Saturday |
11:00 AM - 12:00 PM |
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Friday (Break) |
01:00 PM - 02:30 PM |
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Madison Square Mall (RWP) |
Sunday - Thursday |
11:00 AM - 11:00 PM |
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Friday - Saturday |
11:00 AM - 12:00 PM |
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Friday (Break) |
01:00 PM - 02:00 PM |
Our Branches
We have thirteen branches:
1. Clifton Branch – Karachi
Majestic Plaza, Plot No. D-5, Block No. 8, Main Khaliq-uz-Zaman Road, Clifton, Karachi – 74800
2. Lucky One Mall – Karachi
S10–S11, Second Floor, Lucky One Mall, Rashid Minhas Road, Karachi – 74600
3. North Nazimabad – Karachi
Plot No. F-95, Block B, KDA Chorangi, North Nazimabad, Karachi – 74600
4. Emporium Mall Branch – Lahore
Bachaa Party, 3rd Floor, Emporium Mall, Lahore, Pakistan – 54400
5. Packages Mall Branch – Lahore
2nd Floor, Packages Mall, Walton Road, Nishtar Town, Lahore – 54400
6. Gulgasht Colony Branch – Multan
97A-1, A Block, Gulgasht Avenue, Multan – 60700
7. Boulevard Mall Branch – Hyderabad
2nd Floor, Boulevard Mall, A-14, Autobhan Road, SITE, Hyderabad – 71800
8. Link Road Branch – Lahore
Shop No. 4, Main Model Town Link Road, Phase 3, Muhammadpura, Lahore, Punjab
9. Shaheed-e-Millat Branch – Karachi
DD Tower, Plot No. 07, Shaheed-e-Millat Road, Near Hill Park, Darul Aman Society, Karachi
10. Satellite Town Branch – Gujranwala
Satellite Town, Opposite Government Degree College, Gujranwala
11. Centaurus Mall Branch – Islamabad
Store No. 501, 5th Floor, Centaurus Mall, 1 Jinnah Avenue, F-8/4, Islamabad
12. Rawalpindi Branch
Madison Square Mall, 7th Floor, Kashmir Road, Saddar, Rawalpindi
13. Saima Jinnah Icon Mall Branch – Karachi
2nd Floor, Saima Jinnah Icon Mall, Main Jinnah Avenue, Karachi