Bachaa Party FAQs: Delivery, Returns, Payment & More

Shopping at Bachaa Party is quick and easy:

• Visit bachaaparty.com and browse our kids clothing, baby products, toys, or any category.

• Pick your size and colour, then click 'Add to Cart.'

• Continue shopping or go to checkout.

• Enter your delivery address and choose your payment method.

• Pay via Cash on Delivery, prepaid (card, bank transfer, or RAAST), or Buy Now Pay Later with Yango Pay.

Prefer to order by phone? Call our helpline at 021-111-222-422 or Live Chat (Mon–Sat, 9 AM–6 PM).

Note: Bulky or high-value orders may require advance payment.

Yes - call our helpline at 021-111-222-422 to place your order with help from our customer support team. We are available Monday to Saturday, 9:00 AM to 6:00 PM. You can also use live chat on bachaaparty.com during the same hours.

Yes, you can modify your order before order confirmation. Call our helpline at 021-111-222-422 or use Live Chat on bachaaparty.com (Mon–Sat, 9 AM–6 PM), and our team will help you change items, sizes or address. Once your order is confirmed, modifications are no longer possible.

You can cancel your order any time before it is confirmed. Call 021-111-222-422 or message us on live chat to request cancellation.

If your order has already been dispatched, simply refuse delivery when the courier arrives - there is no charge for refusing a Cash on Delivery order. We aim to confirm all orders within 5 business days; orders we cannot reach by phone or email are cancelled automatically.

Paid with Buy Now Pay Later? See how cancellations work for BNPL orders.

Only one discount or promo code can be used per order - codes cannot be combined or stacked. However, promo codes can usually be applied to items already on sale unless the offer terms say otherwise. Check the terms shown with each promotion for full details.

Yes. We can hold your parcel for 3–4 days after advance payment is received. This is useful if you are travelling, between addresses, or coordinating a gift delivery.

Contact our helpline at 021-111-222-422 or Live Chat to arrange a hold on your order.

Standard delivery across Pakistan takes 3-5 working days after order confirmation. Delivery times can be slightly longer during Eid, sale events, and other peak seasons. You will receive a tracking link by SMS and email once your order is dispatched, usually within 24–48 hours of placing it.

Delivery charges at Bachaa Party are simple:

• Prepaid orders: FREE delivery (card, bank transfer)
• Cash on Delivery: Rs. 199 flat across Pakistan
• RAAST payments: Rs. 199 delivery fee applies
• Buy Now Pay Later (Yango Pay): delivery charges apply and are included in your instalments

Tip: Pay online and save Rs. 199 — prepaid orders also ship faster.

Yes. Bachaa Party delivers nationwide — from Karachi, Lahore, Islamabad, and Rawalpindi to Hyderabad, Multan, Faisalabad, Gujranwala, Peshawar, Quetta, and beyond.

You can track your order at trackit.bachaaparty.com using your order number. Tracking goes live within 24–48 hours of placing your order - once the parcel is dispatched, you will see real-time status updates until delivery. You will also receive SMS and email updates at key stages.

If your order hasn't arrived within the expected delivery window, please:

• Check the tracking link at trackit.bachaaparty.com for the latest status.

• Confirm the courier has the correct address and contact number.

• Allow 1–2 extra working days during Eid or sale seasons beyond the promised delivery time.

If your parcel still hasn't arrived after the promised delivery time, contact our helpline at 021-111-222-422 or email customersupport@bachaaparty.com with your order number. We will trace the parcel with our courier partner and resolve the issue.

Yes, you can shop internationally via bachaaparty.co and get kids' clothing delivered to selected countries.

Alternatively, you can order from bachaaparty.com using a Pakistani address and pay with an international card.

Apparel and shoes can be exchanged or returned within 30 days, as long as they are unused, unwashed and have their original tags and invoice. For online orders, the 30 days start from the delivery date. For store purchases, they start from the purchase date.

Toys, jewelry and accessories, swimming gear and swimwear, school supplies, baby care items, undergarments and food items cannot be exchanged or returned.

You can exchange or return an online order at any Bachaa Party store, or send it to our e-commerce team in Karachi by courier. Purchases from our Factory Outlet follow a separate, exchange-only policy.

Read the full Exchange & Return Policy.

We are sorry - that should never happen, and we will make it right.

If your order arrives damaged, defective, or different from what you ordered, contact us with clear photos of the item and your order number. Reach us via:

• Email: customersupport@bachaaparty.com

• Helpline: 021-111-222-422 (Mon–Sat, 9 AM–6 PM)

• Live chat on bachaaparty.com (Mon–Sat, 9 AM–6 PM)

• Instagram: @bachaa_party or Facebook: Bachaa Party

Our team will review your complaint within one working day and offer a resolution accordingly.

Once your return is received and approved, here's how refunds work at Bachaa Party:

• Cash on Delivery orders: Refunded as a voucher sent to your email, for use on bachaaparty.com.

• Card or bank transfer orders: Choose a voucher or a refund to your original payment method. Bank refunds typically reflect within 6–7 working days, depending on your bank.

• Buy Now Pay Later (Yango Pay) orders: Returns and exchanges are usually resolved with a voucher, and your instalments continue as normal. If a refund is processed through Yango, it goes back to your original payment method. See BNPL refund details.

• Returns made at a store: Given as a store voucher, for use in our physical stores only.

Vouchers do not expire. Just let our team know your refund preference when you request the return.

Yes. You can take your online order to any Bachaa Party store across Pakistan and either exchange it or return it for a store voucher. Store vouchers can only be used for purchases in our physical stores, not on bachaaparty.com.

Please bring your original invoice, and make sure the items meet our return conditions (unused, unwashed, with tags). In-store purchases cannot be returned online.

You have 30 days to request a return or exchange on eligible items: from the date of delivery for online orders, and from the date of purchase for store purchases. We recommend trying on clothing or shoes within a few days of receiving them so you can request a return early if needed. After 30 days, items are no longer eligible for return.

Bachaa Party accepts the following payment methods:

• Cash on Delivery (COD) — Rs. 199 delivery fee

• Credit and debit cards — Visa, Mastercard (free delivery)

• Direct bank transfer (free delivery)

• RAAST instant payments — Rs. 199 delivery fee

• Buy Now Pay Later with Yango Pay: 4 instalments, delivery charges apply (learn more)

Tip: Prepaid orders get free delivery and are processed faster than COD.

Yes. Eligible customers can pay in 4 instalments with Yango Pay. The first instalment is paid at checkout, and the rest are due every two weeks. There's no extra charge for using Buy Now Pay Later, and it is Shariah compliant. Your available limit (up to PKR 25,000) is decided by Yango. For limits, refunds and returns, see our Buy Now Pay Later FAQs.

Yes. bachaaparty.com is secured with SSL encryption (you'll see the padlock icon in your browser), and all online payments are processed through trusted, PCI-compliant payment gateways. We never store your card details on our servers.

We never sell your personal information. We share it only with the partners needed to process your payment and deliver your order. See our Privacy Policy for details.

With 14 stores across Pakistan and families shopping with us since 2016, we take your safety seriously, both online and in-store.

Every product page on bachaaparty.com includes a detailed size guide. For best results, measure your child's height, chest, and waist and compare with the chart before ordering.

When in doubt, size up by one - kids grow fast, and slightly loose clothes last longer. Still unsure? Visit any of our 14 stores for in-person fitting help, or call 021-111-222-422 or live chat for advice.

Yes. All baby and infant products at Bachaa Party - including newborn clothes, baby frocks, baby boy shalwar kameez, and baby shoes - are carefully selected for safety, softness, and age-appropriateness. Our baby care range features dermatologically tested products made from gentle, skin-friendly materials suitable for newborns and sensitive skin.

Sorry the item is unavailable right now. Here are three things you can try:

• Visit any of our 14 stores across Pakistan — the item may still be available in-store.

• Call our helpline at 021-111-222-422 or use live chat (Mon–Sat, 9 AM–6 PM) to ask about restock dates.

• Browse similar items on bachaaparty.com — we add new arrivals regularly.

You can also follow us on Instagram (@bachaa_party) and Facebook (Bachaa Party) to be the first to know when items are restocked.

Yes. Every product sold at Bachaa Party is 100% genuine, sourced directly from authorized manufacturers and trusted local and international brands. We have served Pakistani families since 2016, with 14 stores nationwide and a full quality-check process before any item reaches our customers. If you ever receive a product you suspect isn't authentic, contact us immediately and we will investigate.

No account is needed to place an order - you can check out as a guest. However, creating a free account lets you track orders easily, save delivery addresses, view order history, and check out faster on future purchases.

Yes - every Bachaa Party order comes with an invoice. A digital invoice is automatically emailed to you once your order is placed, and a printed invoice is included inside your parcel at the time of delivery. Please keep your invoice safe - it is required for any returns or exchanges.

Yes - if you have a promo code or discount voucher, enter it in the 'Discount Code' field on the checkout page before placing your order. Vouchers issued from a return or exchange on the online store can also be redeemed online at bachaaparty.com. Please note that online vouchers can only be used on the website, and in-store vouchers can only be used in our physical stores.

Stay in the loop in three easy ways:

• Follow us on Instagram (@bachaa_party) and Facebook (Bachaa Party)

• Visit any of our 14 stores for in-store promotions

• Visit our website for the latest updates, new arrivals, and exclusive offers

In most cases, yes - Bachaa Party prices are consistent across our website and physical stores. However, online-exclusive deals and in-store flash sales may occasionally differ. For the most accurate pricing, please check bachaaparty.com or visit your nearest Bachaa Party store.

Yes - make your gift extra special with our gifting add-ons, available at checkout:

• Gift wrapping: Rs. 200 (includes a free greeting card with your personalized message)

• Gift ribbon: Rs. 100 (gift wrapping must be selected first)

Please note: Gift wrapping is not available for larger items, and the ribbon is only added when gift wrapping is selected. Add your preferred options at checkout - perfect for baby showers, birthdays, newborn gift sets, and every special occasion.

Yes - Bachaa Party gift cards are a flexible gifting option for any occasion. We offer two types:

• In-store gift cards - valid at Bachaa Party outlets only

• Online gift cards - redeemable on bachaaparty.com only

All gift cards are pre-activated and ready to use immediately. They can be used during sales and promotions, and the balance can be used across multiple purchases until fully redeemed. A perfect gift for birthdays, baby showers, and Eid.

We're always here to help. Contact Bachaa Party Customer Support through any of the following channels:

• Customer Helpline: 021-111-222-422 (Mon–Sat, 9 AM–6 PM)

• Customer Support Email: customersupport@bachaaparty.com

• Live Chat Support: bachaaparty.com (Mon–Sat, 9 AM–6 PM)

• Message us on Instagram (@bachaa_party) or Facebook (Bachaa Party)

• Submit your query, order issue, feedback, or complaint through our online complaint form

• Visit any of our 14 stores across Pakistan — find your nearest branch on our Store Locator