Shopping at Bachaa Party is quick and easy:

• Visit bachaaparty.com and browse our kids clothing, baby products, toys, or any category.

• Pick your size and colour, then click 'Add to Cart.'

• Continue shopping or go to checkout.

• Enter your delivery address and choose your payment method.

• Pay via Cash on Delivery or prepaid (card, bank transfer, or RAAST).

Prefer to order by phone? Call our helpline at 021 111 222 422 or Live Chat (Mon–Sat, 9 AM–6 PM).

Note: Bulky or high-value orders may require advance payment.

Yes - call our helpline at 021-111-222-422 to place your order with help from our customer support team. We are available Monday to Saturday, 9:00 AM to 6:00 PM. You can also use live chat on bachaaparty.com during the same hours.

Yes, you can modify your order before it is dispatched. Call our helpline at 021-111-222-422 or use Live Chat on bachaaparty.com (Mon–Sat, 9 AM–6 PM) and our team will help you change items, sizes, address, or payment method. Once your order has been dispatched, modifications are no longer possible.

You can cancel your order any time before it is confirmed. Call 021-111-222-422 or message us on live chat to request cancellation.

If your order has already been dispatched, simply refuse delivery when the courier arrives - there is no charge for refusing a Cash on Delivery order. We aim to confirm all orders within 5 business days; orders we cannot reach by phone or email are cancelled automatically.

Only one discount or promo code can be used per order - codes cannot be combined or stacked. However, promo codes can usually be applied to items already on sale unless the offer terms say otherwise. Check the terms shown with each promotion for full details.

Yes. We can hold your parcel for 3–4 days after advance payment is received. This is useful if you are travelling, between addresses, or coordinating a gift delivery.

Contact our helpline at 021-111-222-422 or Live Chat to arrange a hold on your order.

Yes - Bachaa Party offers same-day delivery in Karachi on prepaid orders placed before 12:00 PM (On selected Item's). Pay online, order before noon, and your parcel arrives the same day.

Same-day delivery is currently not available in Bahria Town, Gulshan-e-Hadeed, and a few remote areas of Karachi. Standard 3-5 working day delivery applies to those locations.

Standard delivery across Pakistan takes 5-7 working days after order confirmation. Delivery times can be slightly longer during Eid, sale events, and other peak seasons. You will receive a tracking link by SMS and email once your order is dispatched, usually within 24–48 hours of placing it.

Delivery charges at Bachaa Party are simple:

• Prepaid orders: FREE delivery (card, bank transfer)
• Cash on Delivery: Rs. 199 flat across Pakistan
• RAAST payments: Rs. 199 delivery fee applies

Tip: Pay online and save Rs. 199 — prepaid orders also ship faster.

Yes. Bachaa Party delivers nationwide — from Karachi, Lahore, Islamabad, and Rawalpindi to Hyderabad, Multan, Faisalabad, Gujranwala, Peshawar, Quetta, and beyond.

You can track your order at trackit.bachaaparty.com using your order number. Tracking goes live within 24–48 hours of placing your order - once the parcel is dispatched, you will see real-time status updates until delivery. You will also receive SMS and email updates at key stages.

If your order hasn't arrived within the expected delivery window, please:

• Check the tracking link at trackit.bachaaparty.com for the latest status.

• Confirm the courier has the correct address and contact number.

• Allow 1–2 extra working days during Eid or sale seasons beyond the promised delivery time.

If your parcel still hasn't arrived after the promised delivery time, contact our helpline at 021-111-222-422 or email customersupport@bachaaparty.com with your order number. We will trace the parcel with our courier partner and resolve the issue.

Yes, you can shop internationally via https://bachaaparty.co/ and get kids’ clothing delivered to selected countries.

Alternatively, you can order from bachaaparty.com using a Pakistani address and pay with an international card.

For online purchase:
Bachaa Party offers a 30-day Exchange & Return Policy on apparel and shoes, except for Toys, Jewelry, Swimming Gear, and Baby Care Items. You may exchange the articles at the nearest store with the original bill receipt. Alternatively, you can send the parcel back to our Karachi office through any courier service at the following address:

Bachaa Party – E-commerce Department
25-C/2, Sector No. 5, Korangi Industrial Area, Karachi.

Please ensure the items are unused and contain all original tags and packaging (if any).

Once your returned parcel is received, our team will inspect the items and issue a voucher via email or call within 24–48 working hours. The voucher can be redeemed on your next online purchase at Bachaa Party.

For physical store purchases:
Customers can visit any Bachaa Party store to get their item exchanged.

Note: Online purchases are eligible for return only in the form of a voucher, redeemable at physical stores only.

We are sorry - that should never happen, and we will make it right.

If your order arrives damaged, defective, or different from what you ordered, contact us with clear photos of the item and your order number. Reach us via:

• Email: customersupport@bachaaparty.com

• Helpline: 021-111-222-422 (Mon–Sat, 9 AM–6 PM)

• Live chat on bachaaparty.com (Mon–Sat, 9 AM–6 PM)

• Instagram or Facebook: @bachaaparty

Our team will review your complaint within one working day and offer a resolution accordingly.

Once your return is received and approved, here's how refunds work at Bachaa Party:

• Cash on Delivery orders: Refunded as a redeemable voucher sent to your email. The voucher can be used on any future purchase at bachaaparty.com.

• Prepaid orders (card or bank transfer): You can choose between a redeemable voucher or a refund to your original payment method. Bank refunds typically reflect within 5–7 working days, depending on your bank.

Refunds are processed after receiving your return. Just let our team know your refund preference when you request the return.

Online purchases cannot be returned at our physical stores, and in-store purchases cannot be returned online - the two systems are separate. However, exchanges are possible at any Bachaa Party store across Pakistan as long as you bring your original invoice and the items meet our return conditions (unused, unwashed, with tags).

You have 30 days from the date of delivery to request a return or exchange on eligible items. We recommend trying on clothing or shoes within a few days of receiving them so you can request a return early if needed. After 30 days, items are no longer eligible
for return.

Bachaa Party accepts the following payment methods:

• Cash on Delivery (COD) — Rs. 199 delivery fee

• Credit and debit cards — Visa, Mastercard (free delivery)

• Direct bank transfer (free delivery)

• RAAST instant payments — Rs. 199 delivery fee

Tip: Prepaid orders get free delivery and are processed faster than COD.

Yes - bachaaparty.com is fully secured with SSL encryption (you'll see the padlock icon in your browser), and
we never store your card details on our servers.

All online payments are processed through trusted, PCI-compliant payment gateways used by Pakistan's leading banks and retailers. Your card and personal information are encrypted end-to-end and never shared with third parties.

As one of Pakistan's most trusted kids stores with 13 physical branches and serving Pakistani families, we take your safety seriously - both online and in-store.

Every product page on bachaaparty.com includes a detailed size guide. For best results, measure your child's height, chest, and waist and compare with the chart before ordering.

When in doubt, size up by one - kids grow fast, and slightly loose clothes last longer. Still unsure? Visit any of our 13 stores for in-person fitting help, or call 021-111-222-422 or live chat for advice.

Yes. All baby and infant products at Bachaa Party - including newborn clothes, baby frocks, baby boy shalwar kameez, and baby shoes - are carefully selected for safety, softness, and age-appropriateness. Our baby care range features dermatologically tested products made from gentle, skin-friendly materials suitable for newborns and sensitive skin.

Sorry the item is unavailable right now. Here are three things you can try:

• Visit any of our 13 stores across Pakistan — the item may still be available in-store.

• Call our helpline at 021-111-222-422 or use live chat (Mon–Sat, 9 AM–6 PM) to ask about restock dates.

• Browse similar items on bachaaparty.com — we add new arrivals regularly.

You can also follow us on Instagram and Facebook @bachaaparty to be the first to know when items are restocked.

Yes. Every product sold at Bachaa Party is 100% genuine, sourced directly from authorized manufacturers and trusted local and international brands. We have served Pakistani families, with 13 retail stores nationwide and a full quality-check process before any item reaches our customers. If you ever receive a product you suspect isn't authentic, contact us immediately and we will investigate.

No account is needed to place an order - you can check out as a guest. However, creating a free account lets you track orders easily, save delivery addresses, view order history, and check out faster on future purchases.

Yes - bachaaparty.com is a fully secure shopping platform. The site is protected by SSL encryption (look for the padlock icon in your browser), and all transactions are processed through verified payment gateways. Your personal and payment information is never stored on our servers and never shared with third parties.

Yes - every Bachaa Party order comes with an invoice. A digital invoice is automatically emailed to you once your order is placed, and a printed invoice is included inside your parcel at the time of delivery. Please keep your invoice safe - it is required for any returns or exchanges.

Yes - if you have a promo code or discount voucher, enter it in the 'Discount Code' field on the checkout page before placing your order. Vouchers issued from a return or exchange on the online store can also be redeemed online at bachaaparty.com. Please note that online vouchers can only be used on the website, and in-store vouchers can only be used in our physical stores.

Stay in the loop in four easy ways:

• Follow us on Instagram and Facebook @bachaaparty

• Visit any of our 13 stores for in-store promotions

• Visit our website for the latest updates, new arrivals, and exclusive offers

In most cases, yes - Bachaa Party prices are consistent across our website and physical stores. However, online-exclusive deals, app-only offers, and in-store flash sales may occasionally differ. For the most accurate pricing, please check bachaaparty.com or visit your nearest Bachaa Party store.

Yes - make your gift extra special with our gifting add-ons, available at checkout:

• Gift wrapping: Rs. 200 (includes a free greeting card with your personalized message)

• Gift ribbon: Rs. 100 (gift wrapping must be selected first)

Please note: Gift wrapping is not available for larger items, and the ribbon is only added when gift wrapping is selected. Add your preferred options at checkout - perfect for baby showers, birthdays, newborn gift sets, and every special occasion.

Yes - Bachaa Party gift cards are a flexible gifting option for any occasion. We offer two types:

• In-store gift cards - valid at Bachaa Party outlets only

• Online gift cards - redeemable on bachaaparty.com only

All gift cards are pre-activated and ready to use immediately. They can be used during sales and promotions, and the balance can be used across multiple purchases until fully redeemed. A perfect gift for birthdays, baby showers, and Eid.

We’re always here to help. Contact Bachaa Party Customer Support through any of the following channels:

• Customer Helpline: 021-111-222-422 (Mon–Sat, 9 AM–6 PM)

• Customer Support Email: customersupport@bachaaparty.com

• Live Chat Support: bachaaparty.com (Mon–Sat, 9 AM–6 PM)

• Message us on Facebook and Instagram @bachaaparty

• Submit your query, order issue, feedback, or complaint through our online complaint form

• Visit any of our 13 stores across Pakistan — find your nearest branch through our Store Locator: bachaaparty.com/pages/store-locator