Exchange & Return Policy

Last updated: November 2026

At Bachaa Party, we want every purchase to work for your family. This policy explains how exchanges, returns, refunds and vouchers work for orders on bachaaparty.com and purchases in our stores across Pakistan.

Policy at a Glance

Time to exchange or return 30 days: from the delivery date for online orders, and from the purchase date for store purchases
Eligible items Apparel and shoes that are unused, unwashed and have their original tags and invoice
Not eligible Toys, jewelry and accessories, swimming gear and swimwear, school supplies, baby care items, undergarments and food items
Refunds for online orders Cash on Delivery: voucher. Card or bank transfer: voucher or refund to your original payment method
Returns at a store Exchange, or a store voucher for use in our physical stores
Vouchers Do not expire
Delivery charges Non-refundable

Items You Can Exchange or Return

Apparel and shoes bought on bachaaparty.com or from our regular stores can be exchanged or returned within 30 days, as long as they are:

  • Unused and unwashed
  • In their original condition
  • Returned with original tags, packaging (if any) and the invoice

Items You Cannot Exchange or Return

For hygiene and safety reasons, these categories cannot be exchanged or returned:

  • Toys
  • Jewelry and accessories
  • Swimming gear and swimwear
  • School supplies
  • Baby care items
  • Undergarments
  • Food items

How to Exchange or Return an Online Order

Option 1: At any Bachaa Party store

Bring the items and your original invoice to any regular Bachaa Party store. You can exchange them, or return them for a store voucher. Store vouchers can only be used for purchases in our physical stores, not on bachaaparty.com.

Option 2: Send them to us by courier

Send the parcel through any courier service to:

Ecommerce Department, Bachaa Party
25-C/2, Sector No. 5, Korangi Industrial Area, Karachi, Pakistan

Once we receive and check the items, our team will contact you by email or phone within 24โ€“48 working hours with your voucher or refund. If you return an item without a specific reason, the courier charges for sending it back are not refunded.

Items Bought in Our Stores

Items bought in our stores can be exchanged or returned at any regular Bachaa Party store within 30 days of purchase, with the original invoice. Store returns are given as a store voucher. In-store purchases cannot be returned online.

Refunds and Vouchers

  • Cash on Delivery orders: returns are refunded as a voucher, sent to your email, for use on bachaaparty.com.
  • Card or bank transfer orders: choose a voucher, or a refund to your original payment method. Bank refunds usually reflect within 6โ€“7 working days, depending on your bank.
  • Buy Now Pay Later (Yango Pay) orders: see how BNPL returns and refunds work.
  • Returns made at a store: given as a store voucher, for use in our physical stores only.
  • Vouchers do not expire.
  • Delivery charges are non-refundable. If we sent you a wrong or damaged item, please contact our support team first.

Factory Outlet Exchange Policy

Purchases from our Factory Outlet on Rashid Minhas Road, Karachi follow a separate policy:

  • Items can only be exchanged at the Factory Outlet.
  • Shoes and apparel can be exchanged only. There are no returns or refunds on discounted purchases.
  • Toys, accessories, undergarments, food items and swimwear cannot be exchanged or returned.
  • Exchanges must be requested within 30 days of purchase.
  • Products must be unused, unwashed, and come with the original invoice and tags.

Additional Terms

  • We may decline exchanges or returns that do not meet this policy.
  • Items bought during special promotions, clearance sales or discount offers may not qualify for exchange or return, unless the offer says otherwise.
  • We may update this policy at any time. The "Last updated" date at the top shows the latest version.

Need Help?