Privacy policy

This policy explains what personal information Bachaa Party collects when you shop on bachaaparty.com or in our stores, how we use it, who we share it with, and the choices you have. Bachaa Party is operated by Bachaa Party Pvt Ltd, 25-C/2, Sector No. 5, Korangi Industrial Area, Karachi, Pakistan.

This policy covers bachaaparty.com, the Bachaa Party mobile app and our stores in Pakistan. Orders placed on our international website, bachaaparty.co, are covered by that website's own privacy policy.

1. Information We Collect

Information you give us

  • Your name, phone number, email address and delivery address when you place an order or create an account
  • Your order details, such as the products, sizes and quantities you buy, and your order history
  • Messages you send us by phone, live chat, email, social media or our complaint form
  • Your email address if you subscribe to our newsletter

If you share your phone number or email address in one of our stores, we use it in the same ways described in this policy.

Information collected automatically

When you visit our website, we and our service providers collect information such as your IP address, device and browser type, the pages you view, the links you click, the time you spend on pages and the website that referred you. Some of this is collected through cookies (see section 4).

Payment information

Card payments are processed by our payment providers, and we do not store your full card number. If you choose Buy Now Pay Later, Yango Pay collects and processes the information it needs under its own terms and privacy policy.

2. How We Use Your Information

  • To process, confirm and deliver your orders, including order confirmation calls
  • To send order updates and tracking links by SMS and email
  • To handle exchanges, returns, refunds, vouchers and complaints
  • To send you offers and news if you have subscribed (you can opt out at any time)
  • To understand how our website is used, so we can improve it
  • To measure and improve our advertising
  • To prevent fraud and protect our customers and website
  • To meet our legal, tax and accounting obligations

3. Who We Share Your Information With

We do not sell or rent your personal information. We share it only with companies that help us run our business, and only the information they need for that job.

Who Why
Delivery and courier partners To deliver your order and send tracking updates
Payment providers, including Yango Pay To process payments and Buy Now Pay Later instalments
Shopify Hosts our online store and processes orders
Analytics providers, such as Google Analytics and Microsoft Clarity To understand how visitors use our website
Advertising platforms, such as Google, Meta (Facebook and Instagram) and TikTok To measure and show our ads
SMS, email and app notification service providers To send order updates and marketing messages
Government or law enforcement authorities Only when the law requires it

4. Cookies and Tracking

Cookies are small files stored in your browser. We use three kinds:

  • Essential cookiesย keep your cart and checkout working.
  • Analytics cookiesย from Google Analytics and Microsoft Clarity show us which pages are visited and how people use them. Microsoft Clarity records how you interact with a page, such as clicks, scrolling and mouse movements.
  • Advertising cookies and pixelsย from our advertising platforms measure which ads lead to purchases and show you relevant Bachaa Party ads on other websites and apps.

You can block or delete cookies in your browser settings, and manage ad personalisation in your Google and Meta account settings. Blocking essential cookies may stop parts of the website, such as the cart, from working.

5. Marketing Messages

We send marketing emails and SMS only if you have subscribed or agreed to receive them. To stop them, use the unsubscribe link in any marketing email orย contact us. Order updates, such as confirmations and tracking links, are service messages and are sent while you have an active order.

6. How Long We Keep Your Information

  • Order, invoice and payment records:ย for as long as tax and accounting laws in Pakistan require
  • Account and newsletter details:ย while your account or subscription is active, or until you ask us to delete them
  • Records about open complaints, refunds or disputes:ย until the matter is closed
  • Website analytics data:ย for the retention period set in our analytics tools

7. Your Choices and Rights

  • Sign in to your account to view and update your details
  • Ask for a copy of the personal information we hold about you
  • Ask us to correct or delete your information; see ourย Data Deletion Policy
  • Unsubscribe from marketing messages at any time

We aim to respond within 30 days. We may need to verify your identity first, and we may keep some information where the law requires it, such as order and tax records.

8. Children's Privacy

Our website is meant for parents and adults shopping for children. We do not knowingly collect personal information directly from children under 13. Details about a child, such as age or clothing size, come only from the products a parent or adult orders. If you believe a child has given us personal information, contact us and we will delete it.

9. How We Protect Your Information

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections on our website and limiting access to authorised staff who need it for their work. No system is completely secure, so we cannot guarantee absolute security.

10. Links to Other Websites

Our website links to other websites, such as our international store and our payment partners. We are not responsible for their content or privacy practices, so please read their policies.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

12. Contact Us