Data Deletion Policy

Last updated: November 2026

At Bachaa Party, you are in control of your personal data. This policy explains how to ask us to delete your account and personal data, what we delete, what we must keep, and how long it takes. It applies to accounts on bachaaparty.com and the Bachaa Party mobile app. For more about how we use your data, see our Privacy Policy.

Only Want to Stop Marketing Messages?

You don't need to delete your account for that. Use the unsubscribe link at the bottom of any marketing email, or contact us and we will stop marketing emails and SMS. You will still receive messages about any active orders.

How to Request Deletion

  1. Email us at customersupport@bachaaparty.com from the email address linked to your account, with the subject line "Data Deletion Request".
  2. Include your full name and the email address or phone number on your account. A recent order number helps us find your account faster.
  3. Verify your identity. To protect your account, we may contact you by email or phone to confirm the request is from you.
  4. Get confirmation. We will email you once your data has been deleted.

If you use the Bachaa Party mobile app, you can also request deletion from the app's account settings where this option is available. You can also call our helpline at 021-111-222-422 (Monday to Saturday, 9 AM to 6 PM).

Before You Request Deletion

  • If you have an order, return or exchange in progress, we will complete it before deleting your account.
  • Please use any unused vouchers linked to your account first, as they may not be recoverable after your account is deleted.

What We Delete

  • Your account and login details
  • Personal details such as your name, email address and phone number
  • Saved delivery addresses
  • Your marketing subscriptions
  • Usage data linked to your account

What We Keep, and Why

Some records must be kept even after your account is deleted:

  • Order, invoice and payment records: kept for as long as tax and accounting laws in Pakistan require.
  • Records needed to resolve an open complaint, refund or dispute, or to prevent fraud: kept until the matter is closed.

We keep this information only for these purposes, and securely delete or anonymise it once it is no longer needed.

How Long It Takes

We aim to complete deletion requests within 30 days of verifying your identity. We will email you when it is done.

Third-Party Services

Where we have shared your data with service providers, such as our courier and marketing partners, we will ask them to delete it too. Payment providers, including Yango Pay for Buy Now Pay Later, manage their own records under their own privacy policies.

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