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Frequently Asked Questions
Are the toys age-appropriate and safe?
Each toy lists its recommended age group on the product page. Please follow the stated age guidance, as some toys contain small parts unsuitable for younger children. Our toys are selected from trusted brands with a quality-check process.
What is the return policy on toys?
Please note toys are excluded from our standard exchange & return policy, except in cases where an item arrives damaged, defective, or different from what was ordered. In that case, contact support with photos and your order number.
What if a toy arrives damaged?
If your toy arrives damaged or defective, contact us within one working day with clear photos and your order number via 021-111-222-422 or customersupport@bachaaparty.com, and we'll make it right.
How long does delivery take?
Standard delivery across Pakistan takes 5–7 working days after order confirmation, with a tracking link sent once your order is dispatched.