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    Frequently Asked Questions

    Are baby care products safe for newborns and sensitive skin?

    Our baby care range features products selected for safety and gentleness, suitable for newborns and sensitive skin. Check each product page for specific details.

    What is the return policy on baby care items?

    Baby care items cannot be exchanged or returned for hygiene reasons, except when an item arrives damaged, defective, or incorrect. In that case, contact our support team with photos and your order number.

    How should I store baby care products?

    Follow the storage guidance on each product's packaging. Keep products in a cool, dry place away from direct sunlight, and check expiry dates where applicable.

    How long does delivery take?

    Standard delivery across Pakistan takes 3–5 working days after order confirmation, with free delivery on all prepaid orders except RAAST. You'll get SMS and email tracking once your order is dispatched.