FAQ’S

Online Order:

1)      How can we place an online order?

To Shop Online Follow These Steps
1) Go to www.bachaaparty.com
2) Click on the item you like
3) Select colour, size and click on ‘Buy Now’
4) If you want to shop more products then click on "CONTINUE SHOPPING"
5) Click on ‘Next’
6) Provide your address and details
7) Click on "I Confirm My Order"
8) Pay CASH ON DELIVERY
for further assistance dial : 021- 35121496

 

2)      Can I place an order on a phone call?

Yes, you can place your order via phone call for further assistance dial: 021- 35121496

 

3)      Can I modify my order on phone call?

Yes you can. Please contact us on this no for further assistance dial: 021- 35121496

 

4)      Can I hold my order for 3-4 days?

Yes we can hold your parcel for 3-4 days after advance payment

 

5)      How can I know whether I placed an order successfully or not?

When the order is successfully placed, the customer automatically will get an email notification from BP website

 

Voucher code:

6)      What is the voucher code?

The Voucher code is only for product exchange.



Exchange and Refund Policy:

7)      How can we exchange if I bought products from  BP  website?

We provide two facilities to our customer whether they can exchange the product from our physical store (must keep invoice slip) or send the products via courier service with an invoice slip to our postal address;

 

E.commerce department

Bachaa Party

25-C/2, sector no.5 , korangi industrial area, Karachi.

 

 after that when we will got the consignment then we will create an online voucher code that contain your exchange amount so you can utilized that voucher code by ordering anything from our website. The validity of voucher code is 30 days.

 

 

8)      What is your refund policy?

Bahcha Party has a 14 day Return Policy for all products. You may return or exchange your products within 14 days of purchase, you may send the parcel to us through any courier company at the following address:

‘E.commerce department

Bachaa Party

25-C/2, sector no.5 , korangi industrial area, Karachi.

 

Please note that items must be in unused condition and contain all the original tags and packaging (if any). Once the items reach us, we will directly issue you a refund coupon through email which will be redeemable on your next purchase.

 

9)      Can I exchange the products from your physical store if I bought the products from BP website?

Yes you can exchange the products from our physical store but must keep invoice slip when you are coming for exchange. The exchange timing is 11:30 A.M to 9:00 P.M

 

10)   What is the exchange timing of your store?

 The exchange timing is 11:30 A.M to 9:00 P.M

 


Mode of Payment:

 

11)  There is any other modes of payment than cash on delivery?

Yes, you can transfer the advance payment in our bank account.  For more detail contact our hotline number 021- 35121496

 

12)  Can I send a gift to someone but I want to pay for that gift?

Yes you can do this by transferring the amount on our bank account. For more assistance call our hotline number 021- 35121496

Delivery:

 

13)  What are the delivery charges? Is the delivery charges are applied on each items or complete order?

The home delivery charges is Rs.150, it will applied on a complete order at once.

 

14)  How many days required for home delivery?

After order confirmation call it will take 3-5 working days to reach at your given address.

 

15)  Do you deliver outside of Pakistan?

We do not cater international orders at the moment. All our international customers do not need to be dejected as we are working on starting international deliveries soon.

 

16)  Your delivery service is available within Karachi or outside of Karachi too?

We deliver across Pakistan.

 

Stay Update to Date:

17)  How can I know about your new arrivals?

For daily updates you can like our Facebook Page (https://www.facebook.com/bachaaparty/) where we are posting daily updates about our new arrivals.


Facebook Replies:

 

       

         Customers Positive Feedback: (online shopping)

18)  Thank you so much for your kind words. We are highly appreciated; customer satisfaction is our first priority, waiting for your next order soon

Thank you so much for liking us we would like to process more orders for you. Please give us Facebook star ratings?

Customers Negative Feedback:
We are extremely sorry for the inconvenience caused to you, kindly provide us with your contact details customer care will assist you.

Store Information:

19)  What are your shop timings?

Working hours

Monday

11:30 A.M - 10:30 P.M

Tuesday

11:30 A.M - 10:30 P.M

Wednesday

11:30 A.M - 10:30 P.M

Thursday

11:30 A.M - 10:30 P.M

Friday

03:00 P.M - 13:00 P.M

Saturday

11:30 A.M - 10:30 P.M

Sunday

11:30 A.M - 10:30 P.M

 

 

20)  How many branches do you have?

We have two Branches.

1 Clifton Store, Majestic Plaza, Plot no. D-5, Block no 8, Main Khaliq uz Zaman Road, Clifton 74800 Karachi

2 Lucky One Mall: S10-S11 Second Floor, Lucky one mall, Rashid Minhas Road Karachi. 74600 Karachi

21)  How do I get Bachaa Party Club card?

Customers can apply for a BP club card by filling out a quick sign up form at our checkout section and are awarded a unique membership card instantly. On shopping of Rs.5000/- you will get a club card.

22) How do reward points work on the club card?

Every Rs.100 spent on shopping at Bachaa Party store is awarded by 5 points on the club card membership; every point is equal to a rupee and can be redeemable at the next shopping.

 

 

23) What does your donation box do? What all can I gave and who does it go to?

The proceeds from our donation box goes to the underprivileged orphans at Sirat ul Jannah, the donations can include anything from clothes, shoes, toys, books to stationary, just no perishable

24) what all do you stock?

Bachaaparty is a one stop shopping solution for kids 0 to 14 years of age, we carry a wide assortment of apparel, toys, stationary, jewelry, infant accessories and sporting goods.

25) What ages do you cater to?

From newborn to fourteen years of age


26) For Job

Please contact us on careers@bachaaparty.com